Contact Us

If you have any questions about our cowhide cooling mats, orders, shipping, wholesale and after-sales service, feel free to reach out to us.

Get In Touch

We value every customer’s voice and provide professional and timely support for all inquiries. Please contact us via email for the fastest and most official reply.

  • Official Email: support@tawalen.com
  • Working Hours: Monday – Friday, 9:00 – 18:00 (UTC+8)
  • Offline Rest: Weekends & Public Holidays
  • Factory Origin: Sichuan Three Gorges Reservoir Area, China

Support Scope

Our customer service team provides professional support for the following services:

  • Product consultation, material and usage guidance
  • Order, payment and shipping inquiry
  • After-sales, refund and return & exchange service
  • Wholesale cooperation, bulk order discount and customization service

Common Questions

  • Reply Time: We usually reply to all emails within 24 working hours.
  • Wholesale Service: We support global wholesale and customized size production.
  • After-sales Solution: For product or shipping problems, please attach your order number, photos or videos for faster verification.