Find answers to common questions about our premium cowhide cooling mats, including product features, usage, cleaning, shipping and warranty.
Yes. All our cooling mats are made of 100% genuine top-layer buffalo hide, locally produced in the Sichuan Three Gorges Reservoir Area of China — the premium origin for high-quality natural cowhide with superior air permeability and soft texture.
These are normal natural characteristics of genuine cowhide. Each buffalo hide has unique grain, pore distribution and slight color variation. It is not a quality defect, but proof of pure natural genuine leather, which cannot be replicated by synthetic leather.
No. Our natural cowhide mat provides constant-temperature breathable coolness, cool but not icy. It avoids the harsh cold stimulation of plastic ice mats and bamboo mats, friendly for children, the elderly and pregnant women for all-night sleep.
New genuine leather products have a slight natural leather odor, which is non-toxic and harmless with no chemical pungent smell. Simply ventilate it for 3–7 days, and the odor will dissipate completely.
Strictly no. Water soaking, machine washing, high-pressure flushing and long-term water exposure will damage the leather fiber structure, causing deformation, delamination, mildew and cracking. Please only wipe and clean with a wrung soft damp towel.
This is a normal physical property of natural leather. Low temperature will slightly reduce leather toughness. After laying flat indoors and adapting to room temperature, it will automatically return to soft and flexible condition without affecting service life.
No. Our cowhide mats adopt eco-friendly high-temperature dyeing technology and pass strict color fastness tests. It will not fade or stain bed linen, pillows and skin under normal daily use.
Please thoroughly wipe and dry the mat completely first. Roll it up gently (do not hard fold or squeeze tightly), place it in a dust-proof and moisture-proof bag, and store it in a dry, cool and ventilated place, away from sunlight, heaters and humid environments.
Yes, we offer free worldwide shipping for all eligible orders. Your order will be strictly inspected and professionally packaged to avoid transportation damage.
Standard shipping takes 12–25 business days, and fast shipping takes 5–12 business days. The specific time depends on the destination country and customs clearance efficiency, excluding uncontrollable delays.
International shipments may be subject to local customs duties and taxes, which are borne by the buyer, due to different national customs policies.
We provide long-term warranty for natural quality problems such as non-human induced cracking, delamination and peeling. Damage caused by improper use (water soaking, sun exposure, artificial scratching, hard folding, chemical corrosion) is not covered by the warranty.
Please contact our customer service within 48 hours after receiving the package, and provide valid photos or unboxing videos. We will verify and provide free replacement or refund service.
Yes. We support global bulk wholesale, order discount and customized size services. Please contact us via email for detailed cooperation solutions.