Frequently Asked Questions

Find answers to common questions about our custom door pull handles, including product features, materials, installation, care, shipping and warranty.

Product & Material Questions

1. What materials are your door pull handles made of? Where are they manufactured?

Our custom door pull handles are mainly crafted from premium brushed‑matte 304 stainless steel and solid beech wood. All products are manufactured in Zhaoqing City, Guangdong Province, China — a well‑known manufacturing hub for high‑end architectural hardware with strict quality control standards.

2. Why do wood‑metal combined handles show slight grain and finish variations?

Slight differences in wood grain, tone and subtle brushing traces on metal surfaces are normal characteristics of genuine solid wood and hand‑finished stainless steel. These are not quality defects. Each piece has unique natural textures that cannot be fully replicated by synthetic materials.

3. Can these mixed‑material handles be used for outdoor entrance doors?

Our brushed stainless steel components offer good corrosion resistance for semi‑outdoor environments. However, solid beech wood sections are not suitable for long‑term direct exposure to heavy rain, coastal salt spray or continuous damp conditions. For fully outdoor projects, we recommend full‑metal stainless‑steel‑only versions.

4. Will brand‑new handles have any smell?

Solid beech wood may carry a faint natural timber scent after production. There is no harsh chemical odor. Ventilate the product for 3‑7 days after unpacking and the light wood smell will fade away.

Installation & Daily Care Questions

1. Can I install these door pull handles by myself?

Self‑installation is possible if you have professional drilling tools and accurate door‑hole measuring experience. For heavy‑duty large‑size entry‑door handles, we strongly recommend hiring a professional door fitter to avoid mis‑drilling, loose mounting or door damage.

2. How should I clean and maintain my door pull handles?

Wipe surfaces only with a soft, slightly damp lint‑free cloth. Do not use abrasive scrubbers, acidic or alkaline chemical cleaners. These will scratch brushed metal surfaces and erode the protective finish on beech wood. Avoid prolonged soaking with water.

3. Will the metal finish scratch easily? Will the beech wood fade?

Our stainless steel adopts matte brushed surface treatment with good scratch resistance under normal daily use. Solid beech wood may develop subtle natural colour changes over years with light exposure, which is a normal ageing feature of real timber, not product failure.

4. How to store spare handles if not used immediately?

Keep them in original packaging, store in dry, cool and ventilated indoor space. Avoid direct sunlight, high‑humidity areas and contact with corrosive substances.

Shipping & Order Questions

1. Do you provide global free shipping?

Yes, we offer free worldwide standard shipping for all eligible orders. Every handle set goes through strict inspection and shock‑proof packaging before dispatch to minimise transport damage.

2. How long is the delivery time?

Standard shipping takes 12‑25 business days, and fast shipping takes 5‑12 business days. Custom‑made items require extra production lead‑time. Actual arrival depends on destination country and customs clearance efficiency, excluding uncontrollable delays.

3. Will I be charged customs duties?

International shipments may be subject to local customs duties and import taxes. These fees are the buyer’s responsibility as customs policies vary across different countries.

Warranty & After‑sales Questions

1. What is your warranty policy?

We provide warranty for factory quality defects such as manufacturing cracks, poor welding and surface coating failures that are not caused by human factors. Damage caused by improper installation, collision, chemical corrosion, outdoor over‑exposure or man‑made scratches is not covered by warranty. Custom‑size / custom‑finish orders are non‑returnable and non‑exchangeable.

2. What should I do if the product is damaged during transportation?

Please contact our customer service team within 48 hours after package receipt, and provide clear photos or unboxing videos for verification. We will arrange free replacement or refund accordingly.

3. Do you support wholesale and customized service?

Yes. We support global bulk wholesale, project‑based discounts, custom lengths and custom finish options. Please reach out to us via email for detailed cooperation solutions.