Shipping Coverage

We offer shipping to most countries and regions around the world, covering North America, Europe, Australia, Southeast Asia and other mainstream regions. Some remote areas or countries with special policy restrictions are temporarily unavailable for delivery.

If your shipping address is undeliverable due to logistics restrictions, our team will contact you within 24 hours to adjust your address or cancel your order with a full refund.

Order Processing Time

All products are strictly inspected and professionally packaged before shipment to ensure intact delivery.

• Standard Processing: Orders will be shipped within 1–3 business days after payment confirmation.
• Peak & Holiday Periods: Processing may be delayed by 2–5 business days due to order surges or logistics suspension.

Please note that we do not process or ship orders on weekends and official public holidays.

Estimated Delivery Time

Delivery time varies by destination country and logistics method. The estimated shipping time excludes delays caused by customs clearance, extreme weather, public emergencies and other uncontrollable factors.

• Fast Shipping: 5–12 business days
• Standard Shipping: 12–25 business days

Shipping Fee

We provide Free Worldwide Standard Shipping for all eligible orders. Shipping fees and remote area surcharges (if applicable) will be automatically calculated and displayed at checkout.

Package & Tracking Information

Our cowhide mats are specially packaged with dust-proof, moisture-proof and shockproof materials. Professional roller packaging effectively avoids creases, deformation and damage during long-distance transportation.

Once your order is shipped, you will receive a confirmation email with an exclusive tracking number and tracking link. You can check your package’s real-time logistics status online at any time.

Customs Duties & Taxes

All international shipments may be subject to local customs duties, import taxes and handling fees, which are borne by the buyer. Different countries have independent customs policies and tax standards.

We are not responsible for customs clearance delays, package detention or return caused by buyers’ refusal to pay taxes or failure to provide clearance documents.

Shipping Exceptions & Solutions

• Lost Package: If the logistics company confirms the package is lost, we offer a full refund or free reshipment according to your preference.
• Damaged Package: For transportation damage, please provide unboxing photos or videos within 48 hours after receipt. We will arrange replacement or refund for free after verification.
• Undeliverable & Returned Package: Packages returned due to incorrect address, unclaimed or buyer rejection will be charged round-trip logistics fees, which shall be borne by the buyer.

We are not liable for delays caused by force majeure events, including natural disasters, extreme weather, wars, policy adjustments and logistics strikes.

Final Statement

We reserve the right to update our shipping policy without prior notice. All shipping services are subject to the latest published rules. If you have any questions about shipping time, fees or logistics issues, please contact our customer support team.

Last Updated: 2026